Refund and Cancellation Policy

Last updated: 30 October 2026

This policy covers event tickets, merchandise and donations bought or made on this website. Payments are processed by Razorpay.

1. Event tickets

1.1 Cancellation by you

  1. 24 hours or more before the event starts: full refund of the ticket price, minus payment gateway charges of about 2%.

  2. Less than 24 hours before the event, or if you do not attend: no refund.

  3. Transfer instead of refund: up to 12 hours before the event you may, at no charge:

    • send your ticket to another person (tell us their name and phone number), or
    • move your booking to a later date of the same or a similar event, subject to seats being available. A transfer can be made once per booking.

  4. To cancel or transfer, email us with your order number. The time we receive your email counts as the time of cancellation.

1.2 Cancellation or changes by us

  1. We may cancel, reschedule or change the venue of an event because of heavy rain, extreme heat, poor air quality, safety concerns, permission issues, low numbers or other reasons beyond our control.

  2. If we cancel or reschedule, you can choose either:

    • a full refund, including gateway charges, or
    • a transfer to the new date or another event.

  3. If we make a minor change, such as a small change in timing or meeting point, we will inform you in advance. This does not qualify for a refund unless you cannot attend and tell us before the event.

  4. We do not run our own field events in December and January. The site may still list events in any month, including these months, that are run by other organisers. See section 1.3.

  5. We are not responsible for your travel, accommodation or other costs if an event is cancelled or changed.

1.3 Events run by other organisers

  1. Some events listed on the site are run by other organisers whose work is in line with conservation. The organiser is named on the event page.

  2. For these events, the cancellation and refund terms shown on the event page apply where stated. If the event page does not state any, this policy applies.

2. Merchandise (magnets, stickers, badges, t-shirts, mugs, posters and other items)

  1. Damaged, defective or wrong item: tell us within 48 hours of delivery, with your order number and clear photos of the item and the packaging. Where possible, please also record a video while opening the parcel. After checking, we will send a replacement or give a refund.

  2. Missing item: report it within 48 hours of delivery and we will check with the courier and send the missing item or refund it.

  3. Change of mind: we do not accept returns or exchanges for change of mind, including wrong size chosen, on low-value items such as magnets, stickers, badges and posters. For t-shirts, an exchange for a different size may be offered within 7 days of delivery if the item is unused, unwashed and has its tags, and the customer pays return shipping.

  4. Cancelling an order: you can cancel a merchandise order for a full refund before it is shipped. Once it has been handed to the courier, it cannot be cancelled.

  5. Returned to us undelivered: if a parcel comes back because the address or phone number was wrong or incomplete, you could not be reached, or delivery was refused, we will reship it after you pay the reshipping charge. If you would prefer a refund, we will refund the product price minus the original and return shipping charges.

  6. If a parcel comes back because of a courier problem, we will reship it at no cost to you.

3. Donations

  1. Donations are voluntary and are generally non-refundable.

  2. If you made a duplicate payment or entered the wrong amount by mistake, email us within 7 days with the payment details and we will refund the extra amount. If an 80G receipt has already been issued for that amount, it will be cancelled or reissued.

4. How refunds are paid

  1. Refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay.

  2. We start the refund within 7 working days of approving it. Your bank may take a further 5 to 7 working days to credit it.

  3. We will email you once the refund has been started.

5. Contact and complaints

For cancellations, refunds, or any complaint about an order, please use the contact details on our website’s Contact page. Please quote your order number. We will acknowledge your message within 48 hours and aim to resolve it within 15 days.