Shipping and Delivery Policy

Last updated: 30 October 2026

This policy explains how we send merchandise ordered on this website and how event tickets are delivered.

1. Where we ship

We ship within India only. We cannot accept orders for delivery outside India.
Some remote pincodes may not be served by our courier partners. If your pincode cannot be served, the checkout will tell you, or we will contact you and offer a full refund.

Event tickets are not shipped. Your booking confirmation is sent to the email address you give at checkout as soon as the payment succeeds.
Event details, such as the meeting point and what to bring, are shared by email or WhatsApp before the event.
If you have not received your confirmation within a few hours, check your spam folder and then contact us.

Orders are usually packed and handed to the courier within 2 to 4 working days of payment.
Working days are Monday to Saturday, excluding public holidays.
During festivals, sales or events, dispatch may take a little longer. If there will be a delay, we will let you know.

After dispatch, delivery usually takes 3 to 7 working days.
Metro cities are usually faster. Remote areas, hill states, the North East, and Andaman and Nicobar or Lakshadweep may take longer.
Delivery times are estimates from our courier partners and are not guaranteed. Delays caused by the courier, weather, strikes or other events outside our control do not qualify for a refund, but we will help you follow up with the courier.

We ship through couriers via Shiprocket, such as Delhivery, Shadowfax, Xpressbees and DTDC. We choose the courier based on your pincode and the items in your order.
Shipping charges are calculated by pincode, weight and the courier used, and are shown at checkout before you pay.
Surface-only items: some items, such as fridge magnets, cannot go by air and are shipped by road (surface) only. These may take slightly longer to arrive. If your order contains such an item, the whole order may be sent by surface, and the courier used may differ from the one shown at checkout. If this makes shipping cost more than the amount you paid, we cover the difference.

Once your order is dispatched, a tracking link is sent to you by email and/or SMS.
If you have not received tracking details within 5 working days of ordering, please contact us.

Please enter your full address, correct pincode, a landmark, and a phone number you can be reached on. Couriers call before delivery.
We cannot change the address once the order has been dispatched.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.

If the courier cannot deliver after its attempts, the parcel is returned to us. This is called “return to origin” or RTO.
If the parcel came back because of a wrong address, an unreachable phone number, or refused delivery, we will reship it once you pay the reshipping charge. See our Refund and Cancellation Policy for refund options.
If the parcel came back because of a courier problem, we will reship it at no cost to you.

If the parcel looks damaged, opened or tampered with, please refuse it or note it with the delivery person, and take photos.
Report any damaged, wrong or missing item within 48 hours of delivery with photos. An unboxing video helps. We will arrange a replacement or refund as set out in our Refund and Cancellation Policy.

For any question about shipping or delivery, please use the contact details on our website’s Contact page and quote your order number.