Terms of Service

Last updated: 30 October 2026

1. About us and these terms

  1. This website is run by a public charitable trust working on nature conservation, environmental education and citizen science. All money received through the site supports this work.

  2. By using the site, booking an event, buying a product or making a donation, you agree to these terms, our Privacy Policy, our Refund and Cancellation Policy, and our Shipping and Delivery Policy.

  3. In these terms, “we”, “us” and “our” mean the trust that runs this website. “You” means the person using the site.

2. Using the website

  1. You must be at least 18 years old to buy or book on the site, or use it with a parent’s or guardian’s permission.

  2. Do not misuse the site. This includes trying to hack it, overload it, scrape it, post spam, or use it for anything unlawful.

  3. We try to keep information on the site accurate and up to date, but mistakes can happen. We may correct errors, change content, or take the site offline for maintenance at any time.

3. Accounts

  1. If you create an account, keep your password safe. You are responsible for activity on your account.

  2. Tell us straight away if you think someone else has used your account.

  3. We may suspend accounts that break these terms.

4. Orders, prices and payment

  1. All prices are in Indian Rupees. Prices are inclusive of applicable taxes where stated.

  2. Shipping charges, if any, are shown at checkout.

  3. Payments are processed securely by Razorpay. We do not store your full card or bank details.

  4. An order is confirmed when payment succeeds and you receive a confirmation email.

  5. If a product or ticket is listed at the wrong price, or is out of stock or sold out, we may cancel the order and give you a full refund.

  6. Product photos are for illustration. Colours and sizes may vary slightly.

5. Events, walks and workshops

  1. Outdoor risks: our events take place outdoors, in parks, forests, wetlands, ridges and other natural areas. These carry risks such as uneven ground, insects, animals, plants, heat, cold, rain, poor air quality and traffic on the way. You take part at your own risk and are responsible for your own health, fitness and belongings. Please tell the event lead about any medical condition that could matter.

  2. Safety and instructions: follow the instructions of the event leads and guides. We may ask anyone who ignores safety instructions or behaves badly to leave, without a refund.

  3. Conduct: respect other participants, local communities and wildlife. Do not litter, pick plants, disturb animals or nests, play loud music, or use flash or playback calls unless the event lead allows it. Smoking, alcohol and drugs are not allowed at events.

  4. Children: children under 18 must be accompanied by a parent or guardian, who is responsible for them throughout the event. Some events may have a minimum age, which is shown on the event page.

  5. Weather and changes: we may change, shorten, postpone or cancel an event because of weather, safety or other reasons. See our Refund and Cancellation Policy.

  6. Photos and videos: we may take photos and videos at events and use them on our website, social media, reports and publicity. If you do not want to appear in them, please tell the event lead at the start of the event.

6. Events by other organisers

  1. The site may list events run by other organisers whose events are in line with conservation, such as Rest With Nature. The organiser is named on the event page.

  2. The organiser is responsible for conducting the event, its safety and its specific terms. We list these events and process bookings for them.

  3. The organiser’s cancellation terms shown on the event page apply where stated. Otherwise, our Refund and Cancellation Policy applies.

  4. We may receive a share of the booking amount, which supports our conservation work.

7. Donations

  1. Donations are voluntary. Receipts under Section 80G of the Income Tax Act are issued where applicable. You must give your correct PAN and address to get one.

  2. Donations are generally non-refundable. See our Refund and Cancellation Policy.

8. Intellectual property

  1. The text, photos, videos, artwork, designs and logo on this site and on our merchandise belong to us or to the photographers and contributors who have allowed us to use them.

  2. Do not copy, reproduce or sell them without our written permission. Sharing a link to a page is fine.

9. Content you send us

  1. If you post comments, submit photos (for example for competitions or surveys) or share sightings, you confirm that the content is yours and lawful.

  2. You let us use, display and share it, with credit to you where possible, for our non-commercial conservation and education work. Competition-specific rules apply where stated.

  3. We may remove any content that is offensive, misleading or unlawful.

10. Limitation of liability

  1. To the extent allowed by law, we are not liable for any indirect loss, or for any loss caused by events outside our reasonable control, such as courier delays, weather, natural events or failures of third-party services.

  2. Our total liability for any order is limited to the amount you paid for that order.

  3. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

11. Links to other sites

The site may link to other websites. We are not responsible for their content or privacy practices.

12. Governing law

These terms are governed by the laws of India. Courts at New Delhi have exclusive jurisdiction over any dispute.

13. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. Continuing to use the site after a change means you accept the new terms.

14. Grievances

If you have a complaint, please use the contact details on our website’s Contact page. We will acknowledge your complaint within 48 hours and aim to resolve it within 15 days of receiving it.